Job Description

Certified Medical Assistant - Patient Quality Advocate

Job Ref

2407214

Category

Patient Support

Job Family

Medical Assistant

Department

Ambulatory Nursing Support

Schedule

Full-time

Facility

Community Physician Network Indianapolis Northside

1

Indianapolis, IN 46256

United States

Shift

Day Job

Hours

8:00am - 4:30pm, Monday - Friday

**Join Community**

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered and we couldnt do it without you.

**Make a Difference**

This is a remote position that supports the Primary Care offices across the network by calling patients prior to their scheduled appointments to complete questionnaires and update all medical information areas of their chart. If any outside records are identified, they are requested and uploaded. Recommended preventative health maintenance and labwork is reviewed and ordered as needed. Medical Assistants actively participate in Network quality initiatives regarding best practices.

Candidates should be comfortable using various technology platforms.

**Exceptional Skills and Qualifications**

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

Diploma from a Medical Assistant program **OR** a high school diploma + 1 year of Medical Assistant experience in physician practice.

**** **Medical Assistant certification required**

+ Properly navigates through the PVP work queue to complete PVP encounters.

+ Completes a chart review on selected patients, gathering all necessary information prior to contacting the patient.

+ Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.

+ Prepares patient for provider visit remotely, completes all patient assessments and sections of visit encounter related to the type of visit scheduled, and documents in medical record.

+ Communicates with appropriate providers/ office staff all pertinent information related to patient care.

+ Obtains lab, testing, and procedure results from outside sources and appropriately documents external results.

+ Communicates with appropriate management or staff to ensure identified problems are resolved.

+ Other duties and responsibilities as assigned (monitors and follows up on voicemail accounts of team members when assigned)

**Why Community?**

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Caring people apply here.

Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

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