Job Description

Position: Customer Service Rep - Bilingual Korean
Location: Pasadena
Temp to Perm Possibility
Schedule: Monday - Friday (9 am - 6 pm or 10 am - 7pm)

ESSENTIAL JOB FUNCTIONS:

• Documents all communications involving beneficiary and provider contacts.
• Answer incoming calls from our customers to include but not limited to members, providers, health plans, insurance brokers, and hospitals in accordance with HIPAA guidelines.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer system.
• Advises management on issues and opportunities regarding workflows.
• Coordinates complete resolution of service issues by interfacing with other departments including Eligibility, Benefits, Claims and any other departments internally.
• Learns required measures of health information regulations.
• Develops an understanding of the grievance and appeals process available to dissatisfied beneficiaries and providers.

EDUCATION/EXPERIENCE:

• High school graduate or equivalent.
• 1 year call center/customer service exp in a healthcare setting

SKILLS/KNOWLEDGE/ABILITY:

• Excellent phone etiquette/skills
• Bilingual Korean
• Medical terminology
• Ability to multitask and problem solve in a fast-paced work environment.

New Leaf Staffing, Inc.

Job Tags

Permanent employment, Temporary work, Monday to Friday,

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