Job Description

Job Description

Machine Learning and Artificial Intelligence play a critical role in transforming Chase Consumer Banking (CCB) Operations. The ability to utilize data in meaningful ways allows us to develop solutions which both our customers and employees can benefit from. Customers expect tailored servicing and Chase is looking to deliver personalization to meet their needs. This is powered by high-quality annotated data and detailed annotation schemes that are the backbone of impactful AI/ML algorithms and applications.

As a bilingual Spanish-English Data Annotator within Chase Consumer Banking, you will use your business expertise and your knowledge of Chase products to partner closely with teams in Data Science, Analytics and Engineering to develop machine learning solutions. This will involve the collection, curation, annotation, enrichment and validation of data and the development of taxonomies and other linguistic resources to help train machine learning models, drive insight, analysis, and possible content creation.

Job responsibilities

• Use subject matter expertise to contribute to team and stakeholder understanding of real world interactions, particularly within the customer service domain.
• Conduct research to assist with the team’s application of business definitions and concepts.
• Carefully annotate and label data/content using annotation tools.
• Implement and improve annotation procedures to achieve consistent data labeling.
• Report and document issues with annotation tools and processes.
• Provide feedback for efficient labeling and to improve data quality.
• Conduct analysis of annotation edge cases.
• Contribute to the development of taxonomies and annotation guidelines.
• Use machine learning tools to identify patterns and trends in customer service call data 
• Actively contribute to the team’s continuous learning mindset by bringing in new ideas and perspectives that stretch the thinking of the group.

 Required qualifications, capabilities, and skills

• Fluent reading in English and Spanish
• Experience with banking products and/or customer service within the financial services industry
• Bachelor’s degree in business or comparable discipline; or equivalent level demonstrated in relevant work experience.
• Excellent analytical and problem-solving skills and the ability to pay close attention to detail
• Experience in working with and analyzing large real-world datasets.
• Interest in machine learning and willingness to develop new skills in this area.

Preferred qualifications, capabilities, and skills

• Experience in dialog models, conversational analysis, or other data science projects
• Fluency in additional languages such as French, German, etc. would be valuable
• Familiarity with industry annotation and labeling methods.
• Working knowledge of information and data retrieval.
• Previous experience in data annotation, data labeling, and/or quality assurance.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

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