Job Description
The Loss Prevention Investigator (LPI) is responsible for all loss prevention, safety, and security across the organization. The LPI protects the assets of the company by utilizing existing Loss Prevention and making recommendations for new systems and processes. Will provide organizational training and monitor compliance for loss prevention and safety initiatives. Conducts complex investigates for internal and external losses.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Core Responsibilities: - Monitors cash levels, inventory levels, and safety standards through store visits, CCTV review, Radiant Site Manager (RSM), PDI reports, and the Exception Based Reporting (EBR).
- Provide data and trend analysis related to cash, inventory, incidents, and other data points.
- Monitors High Inventory Shrink, High Cash Shrink, and High-Risk locations to identify, measure, and mitigate loss and risk.
- Use case management system to:
- Track, prepare, and submit/review incidents.
- Build shrink, compliance, and other reports/dashboards for ongoing awareness.
- Create, manage, and conduct LP training for the business. This includes creation and maintenance of standard procedures, prevention strategies, and best practices.
- Perform loss control activities to ensure compliance with all policies related to shrink and safety. Communicates and documents all findings and advises key stakeholders that may include operations, human resources, legal, L&D, and law enforcement agencies.
- Cooperates with and responds to requests from law enforcement, courts, and other public agencies to provide testimony or documentation in a variety of hearings and other court related actions.
- Act as a liaison for all 3rd party loss prevention equipment. This includes overseeing equipment installation and R&M, and monitoring dashboards, 3rd party portals, etc.
- Assist with the loss prevention department's response to security incidents and crisis management.
- Assist with developing and training on proper LP procedures, prevention strategies, best practices.
Equipment and Maintenance: - Assist with the deployment and ongoing operation of all loss prevention equipment that include, but not limited to, CCTV, alarms, security systems, and merchandise protection.
- CCTV
- Is knowledgeable of CCTV systems and able to diagnose, configure and maintain all equipment and components.
- Ability to monitor installations and manage maintenance to the CCTV system.
- Case Management
- Ability to build and manage reports and dashboards.
- Ability to effectively analyze data
- Merchandise/Cash Protection Standards
- Make recommendations for merchandise/cash protection standards and ensure equipment is being used appropriately.
Compliance to Company Standards, System, Procedures, and Policies: - Promote fair and consistent application of company policies and procedures.
- Demonstrate and model strong interpersonal skills to handle sensitive and confidential situations and documentation.
- Demonstrate flexible and efficient time management and ability to work independently and prioritize work.
- Compliance with Company Standards, System, Procedures, and Policies.
- Lead by example in meeting company expectations of performance and behavior in the support center as established in the Employee Handbook.
- May not sign contracts on behalf of the company.
- Perform other job-related duties as assigned.
Other: - Able to manage a variety of timelines and multiple projects.
- General Knowledge of criminal laws related to theft, trespassing, vandalism, etc.
- Possess good time management, organizational and people skills.
- Must be task orientated with good attention to detail.
- Excellent computer skills required.
- Monday - Friday regular/core business hours or as business necessitates
- Must have valid driver's license and be able to go between stores without difficulty.
EDUCATION AND REQUIREMENTS: Required: - 5 years loss prevention experience, or similar work experience.
- High School Diploma or GED is required.
Preferred: - BA in Criminal Justice or related field.
- Wicklander-Zulawski training or CFI certification
- LPC/LPQ
- Familiarity with LP industry technology: CCTV, case management, product protection, etc.
PHYSICAL REQUIREMENTS: - Prolonged periods sitting/standing at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Parker's Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. Parker's Kitchen
Job Tags
Work experience placement, Local area, Flexible hours, Monday to Friday,