Are you a tech-savvy problem solver with a passion for helping others? We are looking for a dynamic and enthusiastic Helpdesk Agent to join our IT support team at our vibrant and fun offices in Decatur, Alabama. In this role, you'll provide top-notch technical assistance and support for computer systems, hardware, and software. You'll be the go-to person for resolving queries, running diagnostic programs, isolating problems, and implementing effective solutions in a lively and engaging work environment.
Key Responsibilities:
Be the first point of contact and deliver resolutions to user issues with a friendly and professional demeanor.
Escalate unresolved queries to the next level of support promptly and efficiently.
Track, route, and redirect problems to the appropriate resources.
Keep customer data updated and produce clear, accurate activity reports.
Guide customers through problem-solving processes with patience and clarity.
Follow up with customers to ensure satisfaction and problem resolution.
Use your excellent customer service skills to exceed expectations.
Ensure proper recording, documentation, and closure of tickets.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
Qualifications:
Proven experience in providing help desk support.
Proficiency in English.
Working knowledge of help desk software, databases, and remote-control tools.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking abilities.
A strong customer service orientation.
Associate degree in Information Technology, Computer Science, or equivalent.
2 or more years of customer service experience.
Desired Skills:
Experience in a corporate or similar environment.
Basic understanding of networking principles and Microsoft operating systems.
Experience working in a Windows environment.
Ability to work independently and manage time effectively.
Strong analytical and problem-solving skills.
Experience with office management software.
Ability to image machines and familiarity with Microsoft Intune.
Physical Requirements:
Ability to lift and move computer equipment as needed.
Ability to work in an office environment, which may involve standing and walking for extended periods.
Work Environment:
On-site position requiring physical presence at the Decatur, Alabama location.
A fun, vibrant office environment where collaboration and creativity thrive.
Regular team-building activities and social events to foster a positive and engaging workplace culture.
We believe in our people and foster a supportive environment that develops and rewards performance and incentivizes long-term career success. Our benefits include, but are not limited to:
...professional development program Job Summary The Senior Systems Administrator is responsible for providing daily technical support,... ...S LAN/WAN infrastructure environment. Responsibilities encompass support for a LAN/WAN Infrastructure of Corporate users and daily...
...About the Role MVP One is seeking a talented and creative Copywriter to join our dynamic marketing team. As a Copywriter, you will... ...materials. Preferred Qualifications/Technologies Proven experience as a copywriter or content writer, ideally in a B2B SaaS and/...
...experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities The Airline Baggage Handler will verify passenger boarding pass with their checked bag and move the bags to the security screening induction...
...Making daily warm sales calls from our large membership database. Engaging with members walking into the branches to discuss AAA Life Insurance products. Identifying the financial needs of our members and translating the importance and benefits of Li Sales, Agent, Insurance...
About the job Data Entry Clerk / Virtual Assistant (Remote) We are seeking a Data Entry Clerk / Virtual Assistant to help with maintaining a database of information and adding to it on a regular basis. In this role, you will be responsible for: -Maintaining...