Job Description

Why Work for Our Client

Are you seeking an employer who values your exceptional work ethic and a can-do attitude? Do you long for a positive work culture where you'll be backed by a motivated team? Look no further! We are not your typical IT solutions provider. We go above and beyond by delivering tailor-made, end-to-end solutions that cater to each client's specific requirements. With us, you'll experience more than just a business transaction – we strive to build a trusted partnership that supports your distinct technological needs.

Passion drives us. Our dedication to service is unwavering. We foster reliable relationships, exhibiting compassionate professionalism and unwavering integrity. We communicate with empathy, understanding that effective collaboration is key. Moreover, we possess a growth mindset, constantly seeking ways to evolve and improve.

Join us on this exciting journey, where your skills will be appreciated, your potential nurtured, and your contributions recognized. Together, we'll make a difference in the world of technology. We provide support, managed services, network management, hardware, software, and Cloud services for small to medium-sized businesses in the Birmingham, AL metro area. Our office is in Hoover just off I-459.

Primary Duties Include:

• Start your day at the local office to receive your assignments for the day.
• Travel to the client’s place of business or remotely diagnose & resolve IT issues. A company vehicle and phone is provided for work purposes.
• Tracking time worked to tickets.
• Replacement of PC's requiring full configuration into the client environment.
• Handling tickets, remote support, and various projects as assigned.
• Day-to-day support of Windows, Windows Server, hardware, applications, general networking, VoIP telephony, firewalls, network, and security audits.
• Strong understanding of time management and ability to reach out for help when needed.
• Respond quickly to problems and demonstrate skillful problem-solving. You may not know the answer to a technical problem, but you know how to find the answer promptly.
• Work with our team members to ensure that the highest levels of customer satisfaction and communication are always maintained.
• Additional compensation could be added for a consultant who is already very hands-on with VoIP/SIP or Copier services.
• As a Senior Consultant, you should also demonstrate an excellent work ethic which serves to elevate you and the team. You should have a mentoring mindset with less seasoned technicians.
• Empathetic communication understanding the needs of the client and keeping them informed throughout the scope of the work.
• Configuration, installation, and maintenance of hardware and software components including RAID Controllers, multi-vLAN managed switches, cloud and physical servers, Active Directory
• Record detailed documentation of client requests and resolutions for all work performed.
• Data evaluation, backup, and security
• Configuring, installation, maintenance, and diagnostics of LAN/WAN networks (such as: routers, smart switches, and firewalls). Occasionally pulling Cat5/6 cable.

Software/Product Knowledge Requirements:

• Microsoft Server 2012 through 2022
• Windows Desktop Operating Systems 7 through 11
• SonicWALL
• VOIP & SIP Technologies
• BDR
• Copier Technology

Qualifications:

· Must have at least 8 years of hands-on, real-world IT support or managed service experience with at least a majority portion of that with business customers.

· Current Certifications are a plus.

· Must be able to commute daily to our office in Hoover, Alabama. Valid Driver’s License required.

· Great work ethic.

· Excellent communication, software support, and networking skills.

· Must be comfortable working independently.

Job Type: Full-time

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