Job Description

Senior Sales Engineer

Santa Clara, CA, USA ● Virtual Req #3906

Wednesday, November 27, 2024

At Diversified, we don't just follow tech trends - we set them   by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at and follow us on and  .

What part will you play? 

 
The Senior Sales Engineer (SSE) will collaborate with Account Executives and provide the technical expertise during the pre-sales process for opportunity types such as Request for Proposal (RFP), Design-Build, and Design Consulting.  The SSE will be responsible for completion of all technical deliverables required for each opportunity including, but not limited to, complete bill of materials with pricing, labor estimate, and scope of work. The SSE will be expected to accompany Account Executives to in-person and virtual Customer meetings as needed.   

For Design-Build and Design Consulting opportunities, the SSE will collaborate with Account Executives to determine and understand our Customers existing workflows, business/operational needs, and technology/collaboration strategy in order to design solutions that best meet their functional requirements now and into the foreseeable future with focus on end user experience.   

 
What will you be doing? 

• Establish and maintain positive and effective lines of communication with Account Executives and our Customers.  
• Attend in-person and/or virtual discovery meetings to identify our Customers technology and business requirements.  
• Attend site surveys when necessary to obtain design space details.  
• Ability to conceptualize, define, and explain our technology solutions to Customers with varying levels of technical expertise .  
• Validate solutions for standard RFP/RFQ and Consultant Design-Bid-Build opportunities.  
• Review RFPs in detail and identify areas of concerns for review by Account Executive or Director of Sales Engineering.  
• Submit technical RFIs during bid process as needed.  
• Review architectural, electrical, and mechanical documentation related to infrastructure and equipment installation requirements.  
• Provide consistent quality deliverables to the Account Executives to be included in proposals:  

• • Detailed Equipment Bill of Materials with Pricing  
  • Miscellaneous Materials Estimate  
  • Detailed Labor Estimate  
  • Technical Scope of Work/Bid Response/Functional Summary (as applicable) 

• Provide plan markups in Bluebeam and/or CAD to specify/coordinate infrastructure requirements for Architect/Customer and for internal handoff to Design Engineer after contract award.
• Participate in internal kick-off meetings with the assigned Project Team after contract award and provide knowledge transfer to assigned Design Engineer. 
• Maintain communication with Design Engineer and review Drawing Package submittals prior to system implementation to ensure design intent is met and discuss issues/changes/etc. 
• Participate in vendor product demonstrations/ trainings in local office and/or remotely when hosted in other territory office locations.
• Maintain relationship with manufacturer representatives and vendor partners.  

Complexity:  

The SSE will receive new Engineering Support Request assignments through the Sales Support Group which consists of non-technical and technical personnel that will work as a team to support the Account Executives on larger opportunities.  For multi-million-dollar opportunities, an additional SSE or Subject Matter Expert (SME) may be requested to join the team in order to formalize a complete and thorough bid response. The SSE will also maintain communication with Technical Operations to ensure specified equipment and solutions designed are supported.  

Decision Making Authority:  

The SSE is responsible for specifying the equipment and services required for a complete solution.  The SSE is encouraged to recommend strategies for differentiating Diversified from competition in competitive situations.  Technical reviews by management will occur on a case-by-case basis and almost always for high profile and/or multi-million-dollar opportunities.  

Physical Working Environment:  

Work will be performed within normal office conditions and/or home office depending on the location of SSE. Will be required to attend in-person Customer meetings and perform site surveys on occasion.  

What do we require from you? 
 

Education/Certifications:

• AVIXA CTS-D Certification  
  • Without CTS-D, expectation will be to pass certification exam within 6 months of hire
• Certifications or training with at least one DSP platform (Biamp, QSC, etc.)
• Certifications or training with at least one control platform (Crestron, Extron, AMX, etc.)
• Certifications or training with at least one AV over IP platform (Crestron, Evertz, AMX, etc.)
• Certifications or training with at least one collaboration platform (Zoom, Webex, Teams, etc.) 

Required/Knowledge, Experience and Skills:  

• 7+ Years of experience in audiovisual systems design  
• Minimum 5+ years of design experience in the AV industry  
• IT/Networking certifications or training preferred  
• Clear understanding of the project phases (Programming, Design Development, Construction Documentation, and Contract Administration) 
• Clear understanding of the construction process, installation, integration, and commissioning of audiovisual systems  
• Demonstrated knowledge of AV technology, equipment, facilities, and systems used for Corporate Clients.  

Preferred:

• Detail oriented, independent, self-starter, with positive outlook  
• Exceptional time management skills with a track record for meeting deadlines.  
• Exceptional time management skills and ability to meet deadlines  
• Excellent communication skills
• Excellent technical writing skills including grammar, spelling, and formatting preferred  
• Experience with Performance Venue Systems, familiar with digital mixing consoles, video switchers, cameras and lighting systems
• Experience with Broadcasting Systems like are found in news, houses of worship, distance learning, etc. familiar with high resolution encoders, SMPTE 2110, NDI, broadcast grade cameras and content playout techniques.

To learn more about becoming part of the Diversified team, visit us at or email us at .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Other details

• Job Family Engineering & Programming
• Job Function Design Engineering
• Pay Type Salary
• Min Hiring Rate $92,800.00
• Max Hiring Rate $141,800.00

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