Job Description

SMBHD ( ) is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement. We’re looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a healthy dose of practical business savvy and human empathy. We specialize in working with small and mid-level businesses, crafting customized solutions tailored to each client’s unique needs. As a Senior Salesforce Consultant (Support), you will be a member of our Client Success & Support team focused on delivering ongoing Salesforce support to our Clients. As a critical member of the Client Success & Support team, you will work with many of our long-term clients to help them better leverage Salesforce to solve business challenges. You have an opportunity to have a major impact on our Client's businesses. As a Senior Salesforce Consultant (Support), you will report to the Client Success & Support Team that is responsible for a large portfolio of our most strategic clients. You’ll be an integral part of gathering business requirements, defining user stories, and working with a team to configure, setup, troubleshoot, and assist our clients with Salesforce. You Will: Meet with existing SMBHD clients to understand their business processes and how Salesforce is leveraged for their business. Work collaboratively with the project delivery teams to ensure a smooth transition from project delivery to ongoing support occurs. Strategize and brainstorm with clients on the "Art of the Possible" and how Salesforce can be extended to better support their business. Assist with managing client communications and coordinating client requests/cases. Document user stories and functional requirements. Deliver declarative configurations in Salesforce and related Salesforce products. Work closely with Solution Architects and Senior Project Managers to ensure on-time and successful delivery for our clients. Coach and mentor junior analysts on Salesforce. Coordinate and execute data migrations from legacy systems to Salesforce. You Have: Bachelor's degree in Computer Science, Mathematics, MIS, or related field. 4+ years of experience in delivering technology solutions. 2+ years working with Salesforce.com. 1+ Salesforce Certifications Proven understanding of the Salesforce Platform, including: MVC architecture, reporting, automation, and flows. Understanding of core concepts of integration, APIs, and APEX triggers. Exceptional analysis skills. Bonus Points: 2+ Existing Salesforce certifications Experience working with Field Service Lightning, Custom Development, and/or Integration Perks: Medical, Dental, Vision & Disability Insurance 401(k) with 6% match (no vestment) Flexible schedule An opportunity to work with a team that is passionate about Salesforce and delivering results Our Core Values: Get S*&% Done. Be Smart and Ambitious. Be Compassionate Towards Everyone. Come to Work Positive and Excited. Be Collaborative with Sharp Elbows. #J-18808-Ljbffr Different Technologies Pty Ltd.

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